Tech Transition FAQs

We're improving our member experience!

Over the next few weeks, we will be rolling out updates to portions of our website, based on member feedback. Have questions? Check out our FAQs or submit a support ticket, and we'll respond within 3 business days.

Why We’re Doing This


We want it to be easier for you to access the community, tools, and training you need. We are so excited to bring you a more engaging interface and a better mobile experience!


Also, if you look at the numbers in our recent annual report, we are growing rapidly. Our team has been working behind the scenes for almost a year to research and build better ways for you to connect to your member benefits. 



What’s Changing


Below you will find a list of the updates coming. You will be provided step-by-step instructions as these changes roll out. 


  • Member Portal > Member Compass (Now live! Find login instructions.)
  • Events > Events Calendar (Now live!)
  • ISSPHub > Courses (Now live! Access through your Member Account.)
  • ISSPStore > Store (Now live! View the store.)
  • ISSPCommunity > LinkedIn ISSP Members Group (ISSP Community closes on 31 July and the LinkedIn Group will open later this summer.)


If you have purchased courses with us in the past, you should have already received notice to complete any active courses by 1 July. See FAQs.


About the transition

  • Why is ISSP transitioning to a new platform?

    We want it to be easier for you to access the professional development, community, and resources you need. We are so excited to bring you a more engaging interface and a better mobile experience!

  • When is this transition taking place?

    The transition will take place this summer. The ISSP team will be communicating specific important dates related to the transition via newsletters, emails, and social media. Please ensure that you are subscribed to our communication channels to receive this critical information.

  • How will this change affect members?

    The ISSP team is working hard to ensure this transition is as easy as possible for ISSP members. Members will need to create a new password to login to the new system and spend a short time navigating the new interface. How-to instructions will be provided to help guide members through this transition. 

Member account

  • How will I login to our personal member account?

    Members will be able to access their member account by clicking on Login in the top navigation menu of the website. This account, called your Member Compass, will be your headquarters for your renewal information, invoices, event details, and your personal bio for the member directory.

  • Will current members have to enter all of our information again?

    No, thankfully! We will be transferring most of your profile to the new system. Any information that is added in the new system will be updated information to ensure we have the most relevant information for your member portal and directory. 


    Learn more about how to access your member account.

  • When logging in, the system says my member account is not found. Can you help?

    We are ready to help! Please contact support, and we will help you login to your member account. Thank you for your patience during this transition.

  • Will the price of membership change?

    No, ISSP membership costs are not changing at this time.

  • In my new account, my Member Since year is not correct. Can you help?

    You must be a long-time member! We're so grateful for your support over the years. 


    This is an error with a handful of members due to a data issue in our last system, and we would love to update your Member Since year. Please reach out to support. 

  • My recent renewal is not showing up in the new system. How do I update this?

    We're so glad you decided to renew your membership! If you renewed in the last month, it's possible the update did not make it in the data transition. We want to fix this as quickly as possible for you. Please reach out to support! We will be reviewing all recently renewed accounts over the next week.

ISSPHub (learning platform with courses/webinars)

  • What does the platform transition mean for the course(s) I have purchased?

    ISSP course access is available for one year from the date of purchase. See policy. 


    If you purchased a course within the past year, you will continue to have access to these courses in the new platform. See exceptions.

  • What will happen to my course progress in the transition to the new platform?

    Please complete any in progress courses by 1 July 2024 to ensure that you do not lose your progress. You will be given access to the course (see exceptions), for one year on the new platform.


    After the transition, you will no longer have access to the current platform, including your current course progress and completed certificates. Your course progress will be lost, and there will be no way for ISSP to retrieve it. You will have to start your course from the beginning. 

  • How do I check my course progress?

    To check your course progress, you will need to login to your ISSP member portal. 


    From your member portal you will navigate to the ISSPHub in the upper right hand corner. Once in the hub, you will click Login in the upper right hand corner and you will then see My Account in the top right corner. Select My Account and in the dropdown menu select “My Courses”. 


    Here you can click on each course and view your progress by looking for a checkmark next to the module titles. If you scroll down to the bottom, it will give you the course completion date if the course was completed.

  • How do I save my certificate(s) for the course(s) I completed?

    Enter the ISSPHub and click Login in the upper right hand corner. You will then see My Account in the top right corner. 


    Select My Account and in the dropdown menu, select 'My Certificates'. Here, you will find a list of all the certificates you've earned and have the ability to save and download the certificates.

  • Does this affect the SEA/SEP exam study materials and exam fee that I purchased?

    No, study materials that have already been purchased will not be affected by this transition. The exam and all related fees are managed by GBCI. Please reach out to them at sustainabilityexcellence@gbci.org with questions related to the SEA and SEP exam.


    If you have questions about your study materials or cohort, please contact support. 

  • I want to buy a course. When will the new learning platform open up purchases again?

    The store is now open! View courses here.

  • How should I reach out if I need help or have questions?

    If you have any questions about this learning platform transition, please feel free to put in a support ticket. 

ISSPCommunity (discussion platform)


  • What will happen to the ISSPCommunity?

    We will be transferring our online community to a member-only LinkedIn Group. After receiving feedback related to the complexities and difficulties with the existing ISSPCommunity, we made the decision to transition this piece to a platform that most of our members are already using and comfortable with. We will be sharing more details on the structure and launch of this LinkedIn Group soon. 

  • Will the posts in the ISSPCommunity be transferred over to the new platform?

    Unfortunately, there is not a way for the posts in the existing ISSPCommunity to be transferred. If you have posts and or comments in the group you would like to save, please do so before 1 July 2024. 

  • Will the new member only LinkedIn Group be different from the current ISSP LinkedIn group?

    Yes, the current LinkedIn Group is open to anyone on LinkedIn. The new member group will only be accessible to ISSP members. This group will allow for intentional communication amongst ISSP members. We will be sharing more details on the structure of this group soon.

  • How and when will I gain access to the new LinkedIn Group?

    We will be sharing more details on the structure and launch of this LinkedIn Group soon. 

Still need help?


Share your question, and we will respond within 3 business days.


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